Privacy Policy

1. Scope

This Privacy Policy explains how IntentLoom collects, uses, and protects information when you use our website and related services.

2. Information We Collect

• Account data: name, email, and authentication identifiers needed to create and secure your account.
• Billing metadata: plan, subscription status, and transaction references from payment providers. We do not store full card details.
• Product data: project settings, tracked keywords/subreddits, and user-provided inputs used to power product workflows.
• Service usage data: logs, device/browser information, IP address, and analytics data to operate and improve the product.
• Reddit-related content processed by your configured workflows, such as posts, comments, and AI-generated scoring/output.

3. How We Use Information

• Provide and maintain core product functionality.
• Authenticate users and secure accounts.
• Process subscriptions and billing operations.
• Generate AI-assisted analysis and suggestions.
• Send service-related communication and support responses.
• Monitor reliability, prevent abuse, and improve performance.

4. Data Sharing and Third Parties

We do not sell personal data.

We share data only with service providers needed to run the product (for example infrastructure, authentication, billing, email, and AI processing), and only as required for those services.

If you connect or use external platforms, your use is also subject to those platforms' own policies.

5. Data Retention

We keep personal data while your account is active or as needed to provide the service. We may retain limited data when required by law (for example accounting records) or for legitimate security and fraud-prevention purposes.

6. Security

We apply reasonable technical and organizational safeguards to protect data in transit and at rest. No system can be guaranteed 100% secure.

7. Your Rights

• Request access to personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and personal data.
• Request data export where applicable.

Some requests may be limited by legal, security, or operational obligations.

8. Children's Privacy

The service is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your data may be processed in countries other than your own, depending on our infrastructure and providers. We use appropriate safeguards where required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date on this page.

11. Contact

For privacy questions, contact us at [email protected].